Your Privacy Matters Here
We value transparency and security in all data practices
Introduction to This Policy
At Virexaluna, safeguarding your privacy is a priority. This policy details the ways we collect, use, and store data in accordance with Canadian regulations and best practices for online services.
We aim to be clear about data use, respecting your rights and providing control over personal information you choose to share with us when using our story analysis services.
Information We Collect
We collect both direct and automated information strictly for providing and improving our storytelling analysis services. Your data is never sold or used for purposes outside your consent.
Data You Provide Directly
- • Contact information you submit on inquiry or feedback forms
- • Manuscript details uploaded for structural review
- • Communications through our support channels
- • Preferences for service personalization
- • Any additional comments you share voluntarily
Automatically Collected Data
- • Technical browser and device identifiers
- • Location data derived from your browser or IP address
- • How you navigate and use our website features
- • Session data and interaction logs
- • Cookie and analytics data (see Cookie Policy)
How We Use Collected Data
Information supports service delivery, improves analysis quality, and enhances user communication. All data use aligns with privacy legislation and your selected preferences.
- • Processing narrative analysis and structural reviews
- • Responding to your requests and messages
- • Improving website performance and usability
- • Ensuring website and data security
- • Adapting services based on feedback
- • Providing relevant communications if you opt-in
- • Recording preferences for site personalization
Our Promise: We remain committed to protecting your information and implementing security protocols that meet or exceed Canadian standards.
How We Share Information
Your data is never sold. Sharing occurs only where required by law, service provision, or your explicit consent, with well-defined security measures in place.
Trusted Service Partners
We may use third-party providers for hosting, analytics, or communication—chosen for their compliance and security standards.
Legal and Regulatory Disclosures
We disclose data only when required by Canadian law or authoritative court order, never otherwise.
Anonymous Usage Statistics
All aggregated site data used for improvement is anonymized and cannot be traced back to individuals.
Controlling Your Information
You have the right to access, correct, or request deletion of your personal information. Please contact us to exercise any of your privacy rights.
- • Request a copy of your stored data at any time.
- • Ask us to amend incomplete or inaccurate records.
- • Request permanent removal of your information.
- • Obtain your data in a portable format.
- • Object to certain data uses when you choose.
- • Request restricted processing of personal details.
For any privacy requests, email or call our support team. We can verify your identity and process requests promptly.
Our Security Measures
We follow data protection best practices, regularly reviewing systems and using technical safeguards to prevent unauthorized access or misuse.
Technical Protections
- • Encrypted data transmission over secure channels
- • Secure website infrastructure and servers
- • Automated malware and intrusion monitoring
- • Regular security assessments and updates
Organizational Safeguards
- • Employee training on privacy requirements
- • Role-based access restriction to client information
- • Routine policy review and internal audits
- • Incident response plans for managing breaches
Data Retention Policy
We keep personal data only as long as required for analysis and service delivery, in line with Canadian retention standards.
- • Stored while your account is active
- • Kept for the duration of the service
- • Retained for reference and quality
- • Held as required by regulations
- • Maintained if you opt in for news
Once no longer needed, information is securely deleted or anonymized.
International Data Transfers
If data may be processed outside of Canada, safeguards are in place. Partners meet Canadian security and privacy protocols.
- • Agreements reflect Canadian regulations
- • Restricting access to only required information
- • Vendor audits for compliance
- • Data minimization in all transfers
Cookies and Tracking
Cookies help enhance your site experience and assist with website analysis. Control preferences at any time in the Cookie Policy.
Cookie Types in Use
- • Support essential website functionality only
- • Help monitor website improvement
- • Store your comfort and display preferences
- • Enable specific features to work
You can reset or control cookies at any time in your browser.
Policy Update Notice
This policy is reviewed and updated to reflect changing legal and technical standards. We notify users of material changes.
- • Email notification for major changes
- • Banner alert on the homepage
- • Updated date displayed online
- • Access to historical policies if requested
Significant changes are always communicated directly.
Contact For Privacy Requests
Reach our privacy officer for any concerns or questions about your data use.
Virexaluna
717 West Pender Street, 3rd Floor, Vancouver, BC V6C 1G8 Canada
Phone: +1 (307) 846-7600
Email: content@virexaluna.com
Policy last reviewed in December 2025
Effective from December 2025